In order to survive
or even thrive in today’s economic conditions, which may even see gas prices
hit $5 a gallon, it will require sticking to the basic principles of running a
well-managed business.
Some
economists say we are definitely in a recession, even though the actual numbers
don’t really validate their opinion. The question is, does it really matter?
Personally, I believe what really matters is what is actually
happening in the marketplace. We are going through a mortgage crisis meltdown
in the housing industry, gas prices are going out of sight, and that fact alone
is impacting the cost of nearly everything we purchase in this country from our
vacations plans to the food we eat.
Facing Reality
Let’s face it. During
the past five years prior to flirting with the “R” word ―
Recession ― it wasn’t extremely
difficult to make a profit. The market forces have been very kind to the
majority of us through 2005, 2006 and 2007. However, 2008 is a brand new year
and the wave we have all been riding has shrunk in size at varying levels in
our industry. The success we have enjoyed in the past will not be as easy to
accomplish in 2008 and 2009. In fact, we may have to adjust our expectations,
as the rising energy costs will have an impact on every aspect of business in
general. Past successes may have camouflaged internal problems and annoyances
that could become a crisis in 2008 and 2009 under different circumstances.
To not just
survive in 2008 and 2009 but to maintain acceptable levels of growth and
profitability is a goal that I am sure is shared by virtually 100 percent of
the individuals and companies reading this article. So, let’s review some
principles that can help us maintain our focus, uncover some of those sins that
may have become covered by profitability and create the kind of success that
you can be proud of.
1. Go back to basics
in managing your business
2. Understand your
role in the market place
3. Develop or refine
your strategic plan
4. Continue to
develop and train employees (Don’t scrimp here)
5. Upgrade your
sales force and all support services
6. Don’t let up on
your drive to provide world-class customer service
7. Insist upon sales
territory plans that target accounts based on potential for growth
8. Create change
based on changes in your markets and your industry
Basic Best Practices
Take the time to
review best practices as they apply to your business. Look at your processes,
your procedures and your policies. Do they reflect good management principles
or do they become a little spongy due to past practices?
What Is Your Role?
Has your
role changed in the market place? Are your business segments still the best
match for your core competencies? What has changed and more importantly, what
changes do you need to initiate? Do an internal SWOT analysis (Strengths,
Weaknesses, Opportunities and Threats) with your management team and initiate a
brainstorming or scenario planning session to reflect upon your changing role
in 2008 and beyond.
Strategic Planning
If you don’t have a
strategic plan, make it a priority to create one in 2008. It is money well
spent. If you do have one, go through an extensive review of all the
initiatives. Do they still make sense? Has anything changed that will make a
significant difference on your focus. Do you need to change your “end game” or
vision for the future?
Employee
Development Is Essential To Profitability
Don’t cut training
and development dollars. Continue to focus on people development. This will
maintain employee respect, trust and will create a culture that will maximize
employee efforts and willingness to do whatever it takes to create success.
Upgrade, Upgrade
While
employee development is critical to success, so is making sure that you have
the right employees performing the right functions. The opposite of the “Easy
Profit” market forces that cover-up employee incompetence is the “Tough Profit”
market that will highlight employee incompetence. Economic conditions like
those we face today eliminate places for under performing employees to hide.
Don’t let too much compassion for long tenure employees cloud your judgment.
Make sure expectations are clear; employees are trained and have the proper
resources. However, if they cannot perform you must act swiftly.
Sales
Effectiveness
It’s
really fun being a sales person in an “Easy Profit” market. It is not difficult
to do well and sometimes we can be lulled into a sense of eternal success that
doesn’t require a 100 percent effort. It can lead to a comfort zone that is not
healthy for long-term success. Make sure your sales force practices a sales
effectiveness discipline that requires documented action planning for specific
targeted accounts that support individual territory plans. Of course, these
plans must be in alignment with strategic initiatives as well.
Maintain World-Class Customer
Service
Guard
your customer service initiatives with a passion. This is the absolute last
place that you can afford to lose focus. If customer service starts to slip,
customers will soon follow and that could lead to a death spiral.
Create Change
Creating, instigating and managing change
takes passion and courage. It’s not for the weak of heart. It is not for those
who embrace simple traditional expectations. Effective leaders reach beyond
these expectations. They become agents of change. Change is imperative in a
“Tough Profit” market. Most companies will thrive on the concept of change,
achievement, responsibility and accountability. Make it part of your culture in
2008 and you will not only be a survivor but you will perform in the upper
quartile of your industry.