Business
is booming for Massachusetts company
Royal Flush Plumbing, and it may owe some
of its recent success to bare legs.
Owner and Scotsman James Watson immigrated to the United
States in 1992, and immediately opened up shop. Last summer, the company
underwent a marketing overhaul: new trucks, new advertising, new Web site, and
it moved into its new location.
The two Royal Flush vehicles are GMC 3500 W Series 12-foot box trucks. “We
selected these specific trucks because the turning radius on them is fantastic,
and we can fit in many tight spaces common in most residential areas,” says Watson.
The aluminum body of each truck was supplied by Supreme Autobody. Watson prides
himself for fitting the inside of each truck; they are stocked with a large
variety of supplies for both residential and commercial repair.
“In order to maximize productivity, each night the trucks are restocked for the
following day.” This procedure, Jim says, allows the technicians to have
everything necessary for at least 90 percent of their jobs.
But it was a family dinner conversation that resulted in the “shocking” — and
dare we say oddly appealing — truck wrap image you see here.
“We were initially discussing how we were going to give the company a new
corporate identity. One of Jim’s ideas was to put his son Marc on the truck in
a kilt,” says Jane Watson, Jim’s wife and manager of Royal Flush. They all
loved the idea, and thought it was a great way to stand out in the community.
Then they got to more talking.
“How could we take this one step further? We could go out to our jobs in
kilts!” Watson says.
While the four Royal Flush technicians understandably were hesitant at first,
as soon as the kilts arrived they couldn’t wait to put them on.
“Now, after a few months in kilts, we couldn’t imagine our company any other
way. Our technicians have a blast and our customers are always thrilled.”