Vicious
Hiring Cycle Q. I've been able to hire
some talented people, but after a short time on the job, they all act the same.
They become so demanding, and I already get enough of that from my family.
Eventually,
it's so problematic that they either quit or I have to fire them, and then the
process starts all over.
How do I get out of this hiring rut?
No More Skipping The Selling Process Q.
I've
recently gone from time-and-material to flat rate selling. My techs are
struggling with having to present a price before they start the work and
actually getting the customer to agree. How do I get them selling the flat rate
way correctly?
Rapid Growth … Now
What? Q. Our company has been blessed
with rapid growth, but we’re straining to keep things under control. We keep
adding managers and more staff, but that just seems to get things crazier. What
can help alleviate the strain?
Small Plumbing Company Problems Q. We own a small plumbing company with three employees in the Washington,
DC area. Things are very slow. We started in 1989. How do you advertise putting
your best foot forward when you are competing with large companies?
by AlLevi EllenRohr | April 29, 2008 | Comments (2)
What More Can I Do? Dear Al, My
customers write me great letters telling me how pleased they are with my
service and installation work. I know my techs really care about our customers
and they take great pride in what they do. We answer the phones live and a
whole lot more. Frankly, I know my competition is no match. But my
phone doesn't ring nearly enough and we battle to stay busy. What can I do? ...
Dear Ellen,
Our company is troubled by inconsistency. Our
sales our inconsistent, our employee census is inconsistent. We do great for a
few months, then mediocre then bad then great again. I have a goal and plan
board. We meet every week for training. What else can I do?
To Grow Or Not To Grow Dear Al, My husband and I started a plumbing company two years ago. It is
just the two of us; me in the home office and my husband doing calls. The
dilemma we face are whether to grow or not to grow …
Al Levi knows what it takes to make your business run with less stress and more success. Contractors, just like you, seek his advice regularly. Al has agreed to let us share with our readers some of the questions he gets and the answers he gives. The focus is strictly on problem solving and handling the day-to-day operations of a successful contracting business.
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